Here's the deal- community involvement and interaction is our bread and butter. We live for it, we love it. And while there are always going to be people who feel as though their pet issue isn't being addressed, I can assure you that we try and take in as much information as we possibly can.
There is a natural ebb and flow to the forum communication process. There will be days when we can jump right in a thread and assure people that we are doing everything we can to address your concerns, and other days when our team is so deeply entrenched in the process of identifying the cause of a particular problem, they come up for air just in time to start the day all over again.
Are there problems? Certainly, and we aren't trying to fool anyone, and we certainly aren't trying to avoid the discussion. Can we do a better job communicating? You bet, and we strive to find new ways to organize our customer feedback and address each point (and when we can, the solution to a particular issue) as we can.
I apologize if it looks as though our team is less communicative than the norm, because there has been no shift in our philosophy on the subject. To combat that perception, we'll do everything we can to amp up the communication process, both via our forums, during surprise in-game developer chats and through news items and devlogs.
As always, any thoughts you may have on specific information you feel is being left out are welcome.
Abusive or inordinately negative posts defaming my mother will be ignored.
Best,
Aether