Alearned, it appears that you have an onboard video card with no vertex shader support. Even if we let you open up the game window, the minute you tried to draw an avatar or the ocean you'd be in trouble.

If you could do me one more favor and attach a dxdiag? Thanks!

If you have the Station Access subscription, you are covered. That is, once you buy the game.

We put out a patch that fixed the memory leaks we found, and that seemed to do it for most people. That patch came out on Saturday, I believe. I'm assuming you've played since then, and are still having problems?

Hi Alearned,

Unfortunately, you've run into the achilles heel of notebooks. The laptop is probably powerful enough to run the game, but the built in graphics is terrible. Most notebooks don't support the kind of shaders we need. Do you have another PC you can run it on?

Yeah, there could be a glitch! Also, I can only set one volume level for footsteps, throughout the entire game. So, it's possible that you're having trouble hearing them when there are a lot of sounds playing at once. The game can get kind of loud at times (by design). If you want you can go to audio preferences, and turn down all of the faders slightly except "Effects," and that will make the footsteps louder. Setting volume levels for a PC based game is actually pretty tricky because end-users are all listening on very different systems. There is a huge amount of variation between speaker brands and types, and headphones as well. That could be part of the reason why Rhaethe thinks the footstep volume is fine, and you're not satisfied with it.

Of course, as you mentioned, it's very possible that it's a glitch. If you notice it happening in a particular location, or associated with a certain mission, or in any repeatable way take note and let me know!

Thanks,
js

Ah, I read that wrong. It looks like it is just lag and we are in the process of fixing it.

Clearly, there is something going wrong with this process, and I'm really sorry that it you've had a frustrating experience with our customer support.

The best way to handle this is to file a support ticket, and we'll take it from there. Yes, yes- I know! Yet another step in the process of getting your problem solved, but I promise you, we are working very hard to resolve these issues, and we really are the best equipped to handle situations like this.

So go, visit www.burningsea.com/support and help us find the solution to your problem.

Best,
Aether

Merged your three threads on the same topic together.

Have you talked to your school's IT staff about this issue?