Hello! Thanks for playing!

I'm interested in hearing about your first few hours playing Pirates of the Burning Sea. What do you think so far? What did we get right? If we could improve one thing for you, what would it be?

We've had a lot of awesome feedback from our beta testers and pre-order players so far, but your fresh view on the game is really important to us.

Welcome to the community!

On the back of the retail box in the first paragraph of the two on the bottom of the box, second sentance: "a valid credit card or SOE game card (if made available) required."

Do you have any client logs in "My Documents\Pirates of the Burning Sea\log"? If so, will you attach it in a post? Also - do file a support request for the issue.

The launchpad is woefully inaccurate when estimating time.

How long did you wait before killing the process?

Please file a support ticket. Include your latest PotBS log from My Documents\Pirates of the Burning Sea\log. Is there anything interesting at the end of it?

Make sure you Send the Error Report if given a choice.

We made no changes to our network code in the last patch. I suspect a coincidental problem with your ISP or local network. Please file a support request.

Closing this thread as you have an active one in the proper technical forum.

We've found that (at least some of) these problems are caused by the game running too fast! Switching to windowed mode and various other workarounds work (sometimes) because your framerate drops down below the threshold at which problems crop up.

Until nVidia pushes a new driver with a fix for the problem, we're implementing a workaround in the form of a frame rate limiter. It'll be going to testbed soon.

FOR REALS?

Yes it does.