Yes, SOE activates automatically for people who purchase from their online store.

This is false. You're incorrectly assuming it hits zero when you're completely damaged.

This is false. It's one side + structure.

Rev was a little behind the curve when he thought the previous patch was supposed to fix it, because we had verified it wouldn't.

Here's what we know now: It is indeed an Nvidia driver problem. They repro'd it in house, and will be working on a fix.

We have a temporary solution for it coming out in the next patch (it's going up to testbed right now). This solution will work with Nvidia's most recent drivers. We're going to use it until Nvidia has a chance to address it with a driver update. Please take a look at it and let us know if it's fixed the problem for you.

It takes 2 hours to prepare for a launch and screw it up.

It takes 15 hours to make super double dog sure that the launch works as it should.

You're right. We need to do a little more tuning in that area. As for WoW, though, it was designed to run on much lower hardware than what we support.

Calm down. You can't play and your account will not be active until 1/22 at 9a.m. Pacific time, just like we've been saying for weeks. It won't work tonight. It will work tomorrow. There's nothing wrong.

Had a thought today about reporting these: You don't have copy/paste in the chat window itself, but you do have copy/paste in the text box. AND you can /tell someone by double-clicking [Their Name] when it's in square brackets in the chat window - that auto-fills the text box with "/tell Their Name," and you'd just type a note after the comma. However, you can copy that into the support incident instead. Might be a little faster/easier than taking a screenshot and attaching that, I dunno.

Also, to let you know, we've been discussing ways to make it faster and easier for us to
1. Prevent these in the first place. (There's no guaranteed way but we can slow 'em down a little.)
2. Make it easier for us to detect the behavior without you having to report it. (Since we'd rather you be able to play and enjoy the game than spend your time logging reports about them. We do very much appreciate all your reports - there's no guarantee we'd catch all occurrences.)
3. Make these things easier for you to report. (Dev's starting on this last bit soon.)

Thanks again for all your help with these!

To begin playing 15 days early, you had to have a preorder box. Gamestop carried them but if the store wasn't clueful, they may have just treated your preorder as a reservation for the retail box and not given you the special preorder box.

Our servers are down for the night in any event for launch prep, so you'll be able to play tomorrow along with everyone else.

Yeah. A lot of elements rotate around it, even if you don't participate in PvP and you definitely notice it when it's not there. I'm glad we're able to turn on contention again.

This thread is covering the problem already and includes a fix that involves using an older video driver:

http://www.burningsea.com/forums/showthread.php?t=3551