PotBS Dev Tracker

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Timbojones
1 in thread Ports 7010-7100 blocked? [Known Issues / Troubleshooting]
Quote:
Originally Posted by Felsin
Every time I enter the open ocean or a new zone my game stops working. I can chat and use menus but am unable to move. I have opened my ports and my firewall is off.
I believe this is a different issue, but it could be net-related. Make sure you file a support request. Include your latest PotBS log from My Document\Pirates of the Burning Sea\log.
Timbojones
1 in thread Ports 7010-7100 blocked? [Known Issues / Troubleshooting]
Quote:
Originally Posted by AJRimmsey
i use a modem
I missed this line before. Like a dial-up modem on the phone line? Oour min spec does include "broadband internet connection". I wouldn't be surprised at all to see unbearable lag on a modem. I also wouldn't be surprised to see it work just fine, but we have officially disclaimed support for dial-up connections -- since the beginning.

Quote:
Originally Posted by AJRimmsey
nope..it hasnt gone away,but must be way down on the fix list still.
There are a bunch of different issues posted to this thread. Note that I'm talking about rubber-banding lag, reports of tcp fallback, and subsequent disconnection. To the best of our knowledge, these problems can always be tracked down to problems with network configuration: on your machine, in your local network, or from your ISP. A few people are reporting that our KB answer doesn't help so I'm looking for other common threads.

Note that the first and best approach is to file a support request "Unable to login".

Quote:
Originally Posted by Diminish3d01
I lodged a support ticket on this,but it was unresolved,Support asked me to monitor this thread for further developments.
I don't see a support request from you in our system. Was this SOE support? They only cover installation, patching, account and billing issues. Once you see the Flying Lab logo, that's our territory. Please file a support request with us.
GavinIrby
1 in thread Mystique Poleacre Quest? [Discuss: World & Missions]
I suggested delivering the reward via /claim or GM myself. The short answer is "no."
Heidi
1 in thread I don't get it! It won't work! [Known Issues / Troubleshooting]
Your pixel shader version is only 1.4, and your vertex shader version is only 1.1. Our graphics are a little to intensive for your card sadly.
Action Frank
1 in thread codes entered now showign closed [Known Issues / Troubleshooting]
I'm trying to help where I can and I don't really have much to offer in the realm of billing information.

Payment options are in the realm of Sony Station and I recommend that you start the discussion with them. It would not hurt to open a support ticket with us expressing your concern - that would ensure that the right set of eyes looks at the issue and is able to discuss it with Sony.
GavinIrby
1 in thread Find the true love quest problems [Discuss: World & Missions]
The mission to rescue your lover is level 35.
Action Frank
1 in thread Game with not launch. [Known Issues / Troubleshooting]
It's the file with the .dump or .dmp extension. Ah, it could be that the file size is much to big depending on the type of dump. Is it bigger than 10 megabytes?
Heidi
1 in thread Going to port royal [Known Issues / Troubleshooting]
which server is giving you Port Royal trouble?
Taelorn
1 in thread Friendly Reminder: Trader's Sloop [Discuss: Ships, Ship Combat, & Ship Skills]
The patch I'm referring to is the next build, 1.1, which was planned sometime around now. You'll see it on testbed well before live.
Heidi
1 in thread Going to port royal [Known Issues / Troubleshooting]
which server is giving you Port Royal trouble?