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Originally Posted by Xendrik
I was hoping that as good as the Open Beta did as far as server stability we would not have the same server meltdowns that other first week MMO's have... Crosses fingers that we still can...
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Not surprisingly, I was hoping for the same thing.
The server list problem happened not because any single cluster was overloaded, but because there are a whole bunch of clusters under load. We didn't see the problem in open beta because there were only three servers at that point. Thankfully that should be taken care of now. (And in a way that will keep working for more servers than the 11 we're running now.)
The chat server crashes on Bonny were due to a very obscure bug that was tremendously unlikely. Of course when you throw enough people into the game even unlikely bugs happen. There was a character that crashed the chat server repeatedly whenever it was logged in. We've fixed the bug and the character, so hopefully that one is gone too.
The "out of idle zones" problem was actually the same as the "too many idle zones" problem. Some performance optimizations we made in open beta to get the servers handling more players introduced the problem. Every once in a while the cluster will go haywire and start killing the servers that spawn idle zones. When one of those servers is killed there is a big fight to see who will be in charge next, and during that fight lots of extra servers get started. At one point Blackbeard had 1400 idle zones (where 250 is the most it's ever supposed to have.) That kind of extra load messes with things. We've worked around the problem with a config change for now and have a code fix coming.
So it's been an interesting weekend so far. We had all the programmers in today working on these issues. I'm hoping Sunday will be far less interesting, but we'll call them in again if we have to.
Of course what I really hope is that we've fixed the servers and you're all in the game playing. That's more fun than being here on the forums reporting server outages.
Joe