The required fixes have been rolled out, Quality Assurance has put things through the paces, and I personally have been in-game and seen flags and sails working as intended. We think we've nailed this one down for real this time!
Here's what you need to do to resume enjoying your User Content:
1) Log out of the game;
2) If you saw "no smoking signs" the last time you were in-game and haven't cleared out your User Content folder, delete the contents of:
* (under Windows XP: ) [Drive]:/Documents and Settings/[Username]/My Documents/Pirates of the Burning Sea/user content/
* (under Windows Vista: ) [Drive]:/Users/[Username]/Documents/Pirates of the Burning Sea/user content/
3) Restart the game and check your User Content.
4) You should see all, or at very least most, of the User Content in-game now. There may be a handful of flags and sails still experiencing their own, unique issues. If any of yours still shows up as a red "No" symbol, please file a
support request for your missing content. Post your support ticket number to this thread; we'll see if we can coax your content back out of hiding.
NOTE: This fix is only applicable those enjoying the game via SOE accounts. For our BigPond users in Australia, you'll have to wait until your next patch is available, some time in the next few days. Keep an eye on
this thread for updates to our Australian servers.
Thanks for your patience and assistance in tracking down this issue -- having the support ticket numbers in this thread helped maximise the amount of testing we could do.
Now, get to the seas and fly your flags proudly, me hearties!
