Originally Posted by Endeva

Patch times don't need to suck, they can be incrimented for specific servers. The problem appears to be that all servers are in America and therefore linked and not indervidual to American and European set ups.... hence, we who are not in America get it in the neck each time.

I hope it's something they can work on in the future, to allow Euro servers to be updated at 4am GMT for example and then American servers 8+ hours later at their 4am PST.

Originally Posted by Fleurdelis

I completely understand the low population targetting for installing updates. Most of us, if allowed a moment to cool off, do. However, consider this in the calculations also, if 10% of the max population are always the ones to get the downtime, after 10 times of the same thing you will have still inconvienced the same ammount of population. This may not be math that concerns anyone enough to make a change, but it would seem fair to execute the patches in USA prime time every 10th time or so while the rest of us slept. Btw - for the record, I'm an American server player living in the US who happens to work midnights for going on 18 years and have had to deal with this type of an issue for a long, long time.

Thank you for giving this post your consideration.

Originally Posted by Kara Tempest Ramsey

Again please note that you are on a different server and the only people listing an issue here are from Roberts.
Roberts did NOT have any system messages. We are posting to let the devs know something is wrong on Roberts with the automated? messages.

Originally Posted by Gray Noten

Unfortunately this isn't possible. We have to have one single update time for both the US and the EU. It has nothing to do with where the servers are located.

The main reason is that we, unlike many other games, don't segregate players based on location. In other words, we allow all of our EU/US players to play on both EU and US servers. That means, however, that we have to roll out patches at the same time, otherwise you'd be locked out of the EU servers if the US patch rolled out first, or vice versa.

When we decide on a patch time, it's done with the intent to affect the fewest possible players. This time, for us, is around 1.30am. We want to be done, in general, before 3.30am which is when the EU prime time starts getting going. It's a sweet spot of low concurrency for us, and it's likely that we'll use 1.30am - 3.30am as our patch time.

We recognize that whatever time we choose will always impact some number of players. But we make every possible effort to minimize the number of players impacted.