I'll reduce it to bullet points, since paragraphs apparently trips you up:
1) For measuring player satisfaction, the forums are semi-irrelevant. For discussing in depth points, and for acting as the canary in the coal mine, they're often quite useful. Plus, the earth revolves around the sun.
2) People playing does not equal people loving the game. Sales continuing equals player satisfaction, as I certainly can't point to marketing being the cause.
3) A few posts ago I mentioned that concurrency was down further than we'd like, which is not a positive sign. Darn, there goes my consistency.
We have a lot of indicators that we track. Some are good, some are negative. It's very rarely black and white.
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Originally Posted by Illyrian2008
Ok, so basically the official line is that forums are semi irrelevant as few players post here while majority does not post and loves everything that goes on. This is reinforced by official (undisclosed figures) that show observations of forum going groups to be false.
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