Sadly, determining the complaint is legitimate takes a LONG time.

Not true. I would appreciate if you would stop assuming that incompetence = uncaring. Just because we're doing a poor job doesn't mean we don't DESPERATELY WANT to do an excellent job. We do. I promise. We're just not succeeding yet.

As for the ticket that mistakenly got sent back to you without action, there's a drop-down in our tool and, if the CSR clicks one, the ticket sits in our queue and waits for someone to dig into our flogs. If he clicks the one right next to it, it gets sent back to you. He mistakenly clicked the one right next to it. When you're trying to do many of these and quickly, it's (a little too) easy to make that mistake. Apologies for that. All you needed to do was re-open the ticket (which you did).
Please don't file a different ticket. That will just lead to trouble. Re-open the existing ticket or update the existing ticket. That's what rodarin did and that will make things much easier on our end. Thanks.
No. We do not hope that. And, actually, things do get resolved. Just not as quickly as we'd like.
Many employees are more trouble than they're worth on their first day. In theory, they have the potential to learn from their mistakes and improve and they do a better job the next day and the next.
Truth.

In any case, I do apologize for the inconvenience. [snarky]While I've been busy reading this thread and responding instead of processing tickets myself, I haven't had time to actually dig into your problems or anyone else's but we will.[/snarky] Snarky comeback aside, I really do thank you for re-opening that ticket. That was a bad mistake and I'll bet that CSR never makes the same one again.

Client logs should be in \My Documents\Pirates of the Burning Sea\log

The fact that some of your inventory is secured vs. unsecured is something we fail to explain in the game. We are fixing this in v1.1. Every item in your inventory window will be marked if it is unsecured with tooltips to explain this feature.

As for why ship deeds are unsecured: anything made by players is considered fair game for loss due to sinking and yes, that's to make shipping player-made goods a risky proposition.

Yeah, it is kind of silly and it is because we inform your client immediately of all combat results. Applying the visual sail damage is done at the same time that the healthbars update, which is instantly. We decided to live with it because not sending combat results to the client right away is kind of dangerous.

I've answered this question in other threads, but I'll note here that a fix for that is coming in v1.1.

Hi Tornsage,

If you look at Sun Tsu's Art of War, you'll notice that it could just as easily be called Art of Gank. That's what war is, attacking where the enemy is weak, showing up in superior numbers, running when you're at a disadvantage.

What I think you're looking for is a more scenario approach, where the setup is intended to be balanced at the start of actual combat. For that, we have the player skirmish system, where you can set up fights of varying numbers, difficulty, and terrain. Unfortunately, it won't be out for about three months, so you might want to check back in then.

From the 2D Overview:

The minimum number of votes to get a rating is 5 votes. The only accepted place to ask for votes is the Flag and Sail Votes! sticky.

Infinite loading screens are being fixed. As far as loosing connection, can you attach your client log for when it happened and what server you were on.

Best thing for you would be to ask someone to make a flag for you here.

Attach a POTBSPatch.log from your game directory from when this issue occurs