You're sending the crash reports to Microsoft, right? Anything in your log files? If you share those and your DXDIAG, we'll be better able to figure out a commonality and fix it.

If you haven't already, log a support request and we'll look into it. Is it happening w/ other ships or only that one?

We actually do have that mission on our list of things to tune for the next big patch. I recommend against trying it alone until then.

Send the crash reports to Microsoft. Also, if you can provide your DXDIAG and log files in a support ticket, that might help us narrow down the issue.

We are working on a better seed file for the AH that includes ships and such.

See also Answer 144.

They are in there, they are a quest reward for one of the professions.

Far from cheaping out, we've actually added resources to increase our response rate time. The problem we're dealing with is that the tool for doing real research into what happened to the customer and how to fix it is very, very, very slow. Improvements to it would create multiples for our time to respond.

That's the explanation, but I realize it's not your problem. Since we have added new support people we've been catching up, but we'll continue until we have the response rate that you deserve.

Yep. I've been pretty pleased with all the reviews. And as we improve the elements they're talking about, these scores are just going to keep on going up.

In fact, that's such a good post I'm taking it verbatim to our next design meeting. I'll let you know what we come up with. Kudos Wintersdark!